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How to Taobao: A Tutorial for Foreigners

Time of Taobao tutorial: 10min

If you are just moving to China and asking your new colleagues and friends where you can get this or that, everyone will have the same answer: Taobao! Therefore, it is a magic website where you can basically find anything you want either from brands (Tmall) or private vendors (Taobao). You’ll be surprise how easy and fast products will arrive to your house… life will be much sweeter after you watched our tutorial!

Click here to download the App or go to the website.


About Taobao

Taobao, in Chinese 淘宝网 is the biggest e-commerce platform in China, similar to Amazon in the West, with 369 Million active users. The platform even created a shopping festival called Single Day (11.11) and in 2017 they break the record selling over US$25.3 billion in 24hours.

Step 1: Create an Account


In order to create a Taobao account, you need the following:

  • Chinese phone number
  • Chinese bank account
  • Alipay account (preferably connected to your Chinese bank account)

Set up

It’s a 3 step process:

1- Link your account to your phone number

Create taobao account

2- Choose your password and username

create taobao account

3- Link your account to your Alipay

4- Register your delivery address

register address taobao


Step 2: Shop on Taobao

(Hosted on Youtube – need of a VPN)


Step 3: Delivery & Return Products


You can ask for the delivery details in the chat with the seller. Otherwise, products are usually shipped in a few days to your delivery address. If you are not home, the delivery agent will either call you or send you a text message indicating you the location of your package.

Return products

return product taobao  return product taobao  return product taobao  return product taobao

Get refunded: if you ordered a product and changed your mind you can get refunded before the product is delivered to you.

Return product & get refunded: if you received your product but don’t like it you can return it just choose where the delivery agent has to pick up your product and the money will be refunded to you.

taobao mascotte

Congrats you are now a true Chinese shopper!