If employees declare themselves more and more comfortable with digital, only 5 to 15% of them regularly use the new collaboration solutions offered to them and email is still the communication tool today. dominant in business…
The digitization – also called digital transformation, although the French Academy favors the word digital – of a company is a process which amounts to digitizing a large part, even almost all of its services, internal and external.
Concretely, this means bringing more digital technologies into the company, both in its material capital and in the benefit of its human capital. The goal of this transformation is, ultimately, to save money, to gain speed and efficiency. Thus, digitalization has an impact on the organization, the management of services and teams, in order to increase productivity.
The digital relationship in business is democratizing and tends to standardize across all age groups
91% of employees declare themselves more and more comfortable with digital, according to the results of a survey conducted by Lecko, in collaboration with YouGov, on a representative panel of 1,001 people working in France in a more than 5,000 employees.
For respondents, digital in the workplace has, in the past two years:
- Easier access to useful information (76%),
- Allowed more fluid coordination of their activities (70%),
- Facilitated the relationship with their colleagues (65%),
- Helped to work more easily while on the move (62%),
- Generated more well-being (57%).
Managers, collateral victims of the democratization of digital
But one of the perverse effects of this democratization of communication tools for all employees is to overload in meetings people with “executive” status, degrading their effectiveness in the process.
Saturated with requests, the executives declare that they no longer have the time to prepare for said meetings and do something else during these times of exchange. 32% of managers interviewed also want to reduce their number and 28% the number of emails.
After email, Facebook (40%) and WhatsApp (33%) remain the tools mainly used by employees. Then follow the Drives (Box, DropBox, Drive, OneDrive) used by 17% of respondents.
Only 7% of respondents (15% of managers) from large companies declare that they regularly use collaboration solutions other than email: team messaging (Slack, Teams), CSR, Kanban (Trello, Planner).
A stable result compared to the study carried out 2 years ago …
The paradox of “working differently »
Companies are faced with a paradox.
On the one hand, they are aware that their employees are always waiting for more information (46% of them want information to be better shared) and collaboration on a daily basis.
On the other hand, despite the new tools implemented (such as team messaging), they do not question their managerial practices or their organization.
This leads to the paradox that in the absence of transformation of practices, the new tools lead to more messages, more meetings, more documentary chaos, to the point of saturating managers in particular.
« The‘ Working differently ’is struggling to materialize other than through the misleading use of new tools, while it relies on the networking of players and more agile management. These concepts emerge with the democratization of CSR and team messaging without the company taking it over to thoroughly review its organization and management »
says Arnaud Rayrole, CEO of Lecko.